Shipping policy

Where are your products sent from?


We operate multiple warehouses across different regions, including the United States and other global locations. Orders are fulfilled from the nearest available warehouse based on your shipping address.

How do you decide where my order is shipped from?

We follow a “nearest warehouse” principle. This helps reduce delivery time and ensures a more efficient shipping experience.

Will my order be shipped internationally?

No, we do not ship products across borders. All orders are fulfilled within the same region whenever possible.

How long does shipping take?

Delivery times may vary depending on your location and the warehouse fulfilling your order. In most cases, orders are delivered within a few business days after processing.

Will I need to pay customs fees or import taxes?

No. Since orders are shipped locally (within your region), you won’t need to pay additional customs duties or import taxes.

Can I choose the warehouse or shipping location?

At the moment, warehouse selection is handled automatically to ensure the fastest delivery. Customers cannot manually select a shipping location.

How can I track my order?

Generally, we will email you tracking info in 24 business hours after the order being shipped out.
If you do not receive the email, or there is no update on page tracking in 2-3 business days after your order is shipped out, please contact us for more details.

Why was my package returned?

There are multiple possible reasons:
1) Wrong or incomplete address
2) Invalid phone number
3) Unable to deliver
Please contact our Customer Service for further help. You may also contact the shipping company for more information.