Questions Before You Buy?

Choose V30 if you want a lightweight and beginner-friendly foldable piano. Choose V50 if you want a stronger everyday practice model with richer sound and better playing comfort. Choose V70 if you want a more realistic hammer-action feel for serious daily practice.

Yes. Terence foldable pianos are designed around full-size 88-key layouts so players can practice with a more complete playing range than short portable keyboards.

Yes. Terence pianos support headphone practice, so you can play at home without disturbing people around you.

Terence models support Bluetooth or app connectivity depending on the model. For best results, check the product page specifications and use compatible devices and apps.

Terence piano bundles usually include a sustain pedal, but accessories can vary by model and promotion. Please check the product page bundle list before placing your order.

Estimated delivery time depends on the destination and local carrier. Most product pages show the current delivery promise for the available region.

For eligible regions and products, Terence may offer free shipping and tax-included checkout. Please review the checkout page for your final order amount before payment.

Generally, we will email you tracking info in 24 business hours after the order being shipped out.
If you do not receive the email, or there is no update on page tracking in 2-3 business days after your order is shipped out, please contact us for more details.

We operate multiple warehouses across different regions, including the United States ,EU and other global locations. Orders are fulfilled from the nearest available warehouse based on your shipping address.

Terence offers a 30-day return window for eligible orders. The item should be returned according to the return instructions provided by our support team.

If the return is caused by a confirmed product quality issue, our support team will help with the proper return or replacement process. For personal preference returns, return shipping responsibility may vary by region and order condition.

Refunds are usually processed after the returned item has been received and inspected. The final arrival time depends on the payment provider and bank processing speed.

Terence products include a 1-year warranty for eligible quality issues. Please keep your order information so our support team can verify your purchase.

Please contact support as soon as possible with your order number, photos or videos of the package, and photos or videos of the damaged item. This helps us provide the correct solution faster.

You can contact us by email at support@terenceofficial.com. Include your order number and a clear description of the issue so we can help efficiently.

If you experience any issues after use, please contact us.

We will assist you with troubleshooting and provide support based on your situation.

Yes, exchanges are available for eligible items. Please contact us to arrange the process.

For defective, damaged, or incorrect items: return shipping is covered by us

For non-quality returns: shipping costs may be the customer’s responsibility

Items that are used, damaged (not due to our fault), or missing original packaging may not be eligible for return.

We accept a variety of secure payment methods, including major credit and debit cards (such as Visa, Mastercard, American Express) and other trusted payment options depending on your region.

A payment may be declined for several reasons, including:

• Incorrect card details
  
• Insufficient funds
  
• Bank security restrictions
  
• Payment authorization failure

Please double-check your information or contact your bank for more details. You can also try an alternative payment method.

Yes.Installment or “buy now, pay later” options may be available depending on your region and payment provider at checkout.

All payments are processed in the currency displayed at checkout.

If your bank uses a different currency, the final amount may vary slightly due to exchange rates.

Copy your discount code and enter it at checkout. Make sure the code is typed correctly and applies to the product in your cart.

Usually only one discount code can be applied per order. Discount codes cannot normally be combined with other promotions.

The code may not apply to the selected product, may have expired, may have been typed incorrectly, or may not be an official Terence code.